Amazon’s Hebrew Website Version

Yossi

Amazon is the world’s biggest online marketplace. The platform is available worldwide and has multiple local websites for different countries. Since 2019, Amazon has also offered a Hebrew version of its website. Learn more about it and about shopping on this platform both locally and internationally. 

TLDR: What can you find on Amazon’s Hebrew version? Discover how this website works and what it offers.

Amazon’s Website in Hebrew Version

While Amazon hasn’t officially launched a platform in Israel, it does provide a version of its website in Hebrew. A glance at the website is enough to see how diverse the product’s offering is. You can find numerous top-rated Israeli and international brands. 

To make it easier to find products, Amazon divided them into several categories, such as

  • Amazon basics
  • Health and personal care
  • Baby products
  • Electronics
  • Gaming merchandise
  • Toys
  • Pet supplies
  • Clothing
  • Home and kitchen

There is also a separate section for ‘Promotions and benefits,’ and one with ‘Today’s Deals.’ Check them out to get the best and latest prices from local or international brands.

Getting Started on Amazon 

If you don’t have an Amazon account yet, you can create one in no time. Go to the Sign up button at the top of the home page and start filling in the form. Alternatively, you can scroll down to the bottom of the page and click the ‘start here button.’

Amazon’s Mobile App 

After you create an account, you can start your journey on Amazon. To make your shopping easier, Amazon also offers a mobile appyou can use to shop on the go. The same functions and features are available on the mobile too. 

If you want to spend little time browsing for products, use Amazon’s personalized recommendations. These will be tailored to your preferences and previous purchases. The recommendations are based on the Amazon Personalize program, an automated machine learning service.

Amazon’s Product Returns Policy 

Amazon customers in Israel and worldwide have the right to return products.

Returns for International Orders

You have 30 days to return a product purchased internationally. The time frame is calculated starting on the date you received the delivery. It can take up to 25 days for Amazon to receive your package. After the item reaches the retailer, it will take up to seven days for the refund to be available in your account. 

There are different international return methods you can use, such as

  • UPS drop-off points
  • DHL Express delivery
  • DHL Express Pickup
  • The return label system (return on your account)

Free Returns 

Amazon also enables customers to return products for free through its partnership with DHL. This is done through a pre-paid return stickers program. This option is available for items sold directly by Amazon. 

The retailer offers a full refund for items returned this way. However, the return and refund rules vary if Amazon is not the direct seller. Moreover, Amazon Prime customers may also enjoy free returns. 

To learn more about Amazon’s returns policy, scroll to the bottom of the home page. In the left-hand menu, under ‘Let us help’, you will find several topics, including ‘Returns & Exchanges.’

Amazon’s Shipping Options for Israel 

You can receive products from Amazon within different time frames depending on your location and where you ordered them from. International shipping will obviously take more time than local shipping. To track the status of your parcel, log in, go to ‘Your Orders’, and you will find the shipping tracking information.

Local Delivery in Israel

Amazon began operating in the Israeli market by partnering with Israeli brands to offer clients local deliveries. To qualify for the partnership, local brands needed an inventory in Israel. The list of companies that first joined the platform included GA-DE, Adika, and Crazy Line, among others. 

For local deliveries, sellers could and still can partner with different carriers. The shipping times vary based on customers’ location, with most items delivered during standard shipping times of three to five days. It is, however, possible to enjoy faster delivery, even the following day.

Amazon International Free Shipping for Israel 

In 2019, the giant retailer not only launched the Hebrew website for Israel. It also came in full force on this new market with an enticing offer – free international shipping. This program was available for eligible orders over $49. 

In 2020, the retailer decided to halt the project due to pandemic-related changes and concerns. However, the program became available once again in 2021. Now, the minimum order to qualify for free international shipping is $65.

Amazon’s Customer Service in Israel 

Amazon offers a comprehensive Help area where you’ll probably find all the answers you’re looking for. This area is available at the bottom of the home page. You can find anything you might be looking for, from account-related information to payment options, jobs, Amazon devices, selling on Amazon, and more. You can also use the ‘help’ button in this section for further support.

You can access Amazon’s support options from the menu icon in the upper right-hand corner by selecting Customer Service. You must be logged into your account to reach out to the support team. The support service is available in Hebrew. It offers different communication channels, including email, live chat, and phone.

Alexa in Hebrew

Alexa is Amazon’s voice assistant program. This is available in several languages but hasn’t been made available in Hebrew yet. Nonetheless, Alexa is currently learning Hebrew. Moreover, Alexa can help you with translations from English into Hebrew on multiple devices.

Amazon Prime for the Israel Market

Amazon Prime is a subscription service that allows you to enjoy different benefits while shopping on Amazon. This service is available internationally. It provides shopping, shipping, and deals advantages. It also allows you to access additional Amazon services such as video streaming, music streaming, or an eBook library.

Amazon Prime Video 

Amazon Prime Video has recently become available in Hebrew. This video streaming service grants members access to a plethora of movies and TV shows. The service has a full Hebrew interface now. The video content is available in Hebrew translation.

eBook Library

Amazon also offers Prime members access to an eBook library where they can choose from hundreds of eBooks. You can read them via Amazon Kindle in Hebrew.